About the role

As a Senior Outcome Technology Delivery Manager, you will be accountable for the delivery of outcomes through the technology products and services delivered by multiple teams. You will set up your teams for success and represent the delivery of outcomes to stakeholders and suppliers, building successful relationships across and beyond the organisation. You will ensure that decisions across teams are made efficiently and effectively by helping teams to engage appropriately with governance.

As a senior member of the Home Office Technology Delivery community, you’ll share knowledge and experience with colleagues across the department and wider Government, building skills and applying good practice and standards.

You will support the UK’s security and prosperity through the products and services that you help to deliver.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of  60% of their working time in the office.  Applicants can raise any queries to the email address at the bottom of the advert.

Occasional travel to other offices: There will be occasional travel to Croydon. For candidates based in Salford and Sheffield, eligible travel and subsistence expenses will be reimbursed in accordance with Home Office policy.

Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital.

Job description

Cerberus is the Home Office’s strategic targeting capability for identifying, investigating and acting on risk at the border. The programme is at a pivotal point, with critical delivery milestones over the next six months that will enable the safe transition of operational users and establish Cerberus as the primary Air Passenger targeting platform. Alongside this immediate delivery challenge is an exciting opportunity to shape the programme’s future direction, using AI, automation and better use of data to improve the speed, quality and effectiveness of targeting and deliver better outcomes for Home Office Intelligence. This is an exciting time to join a high-profile programme, helping to deliver a critical operational transition while shaping the future of intelligence-led targeting across the Home Office

As Senior Outcome Technology Delivery Manager, you will lead delivery across multidisciplinary teams and a complex network of operational, digital, data and supplier dependencies. You will turn plans into coordinated action, make progress and risk visible, and ensure teams are focused on the outcomes that matter. You will work closely with product, engineering, architecture, testing, analysis, service, commercial and programme colleagues, creating a single, honest view of delivery and helping people solve problems together. This is a role for someone who brings calm control and positive energy to solving problems and ensuring user focused delivery. You will becomfortable getting into detail, challenging assumptions and changing the approach when it is not working.

Person specification

Main Responsibilities

Your main day to day responsibilities will be:

• Coordinate delivery of technology outcomes across multiple teams, creating and maintaining realistic plans and keeping delivery on trackwithin quality, cost, and time constraints. Remove blockers to success, managing stakeholders and engaging with governance as appropriate.
• Develop motivated, functioning teams, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of teams and work with them to resolve issues.
• Help teams to understand, prepare for and engage with governance, and monitor the completion of actions required following governance decisions.
• Ensure that risks are identified, and their impact and probability are understood. Ensure risks are mitigated, involving specialists where necessary.
• Identify and understand stakeholder groups and their needs. Develop stakeholder engagement strategies and plans and lead teams in executing them.
• Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.

There may be line managements responsibilities in the future.

Working Pattern

This role is also suitable for part-time working hours, with a minimum requirement to work 30 hours per week due to business requirements

Essential Skills

You’ll have a demonstrable passion for delivery with the following skills or strong experience in:

• Facilitating the delivery of complex technology products and services throughout their lifecycle
• Bringing people together into motivated, collaborative teams, identifying and rectifying issues in the team dynamic
• Engaging effectively and efficiently with governance processes
• Identifying, prioritising and managing risks, issues and dependencies
• Leading teams in understanding and communicating with technical and non-technical stakeholders, managing stakeholder expectations, resolving issues and improving relationships
• Monitoring the performance of suppliers and acting as a point of contact with them