⏰ Application Deadline: Thursday 21st August at 23:55pm ⏰

As part of the DDaT’s innovative SAS Level 2 (L2) Support Team, you will contribute to real-time monitoring of the Home Office’s core technology, infrastructure, applications, and services. The team provides a unified operational view of the technical estate and ensures robust 24/7/365 support and recovery.

You will help deliver a forward-thinking approach to technical estate management, leveraging the latest technologies, methodologies, and service management best practices. The team is committed to developing intelligent solutions for real-time monitoring, automation, and service industrialisation.

Each area of responsibility presents unique challenges and opportunities where AI and automation can drive significant efficiency gains and enhance outcomes for both the public and colleagues.

👀 What will you be doing? 👀

Your main day to day responsibilities will be:

• Leading teams and departments in the design, implementation, transition, administration and support of infrastructure solutions and services.
• Providing operational feedback to technical architects to ensure their designs are meeting the needs of the infrastructure engineers.
• Providing support to make sure that solutions and services are designed with security controls embedded, specifically engineered as mitigation against security threats.
• Ensuring that the right actions are taken to investigate, resolve and anticipate problems, coordinating teams to investigate problems, implement solutions and establish preventative measures.
• Establishing standards and procedures across a service lifecycle including the development lifecycle and ensure that engineers adhere to this. Managing resources to ensure that the systems integration function works effectively.
• Defining and helping shape engineering best practices and standards.

Like many organisations we need to maintain our services 24/7, therefore, on occasions there may be a requirement to work out of hours, for which you will be paid an additional allowance.

🚀 Your skills for this role 🚀

You’ll have a demonstrable passion for Infrastructure Engineering with the following skills or proven experience in:

• Different methodologies including ITILv4, Waterfall, Agile, Lean, DevOps with a focus on continual improvement of live services and technical assurance of new services. (Lead Criteria)
• The key engineering principles and standards, and the ability to inspire others to follow these.
• Managing and delivering complex work within time, cost and quality targets.
• Ensuring all solutions are robust, resilient and appropriately implemented, secured, tested and documented.
• Building strong partnerships with diverse teams across multiple locations and technologies.
• Advising on future technology changes and innovations and define best practice for improvements.

🙌 Why join us? 🙌

• Exceptional pension: Employer contribution of 28.97%.
• Generous leave: 25 days annual leave (rising to 30 with service), 8 public holidays, and 1 day for the King’s Birthday.
• Flexible working: Options include full-time, part-time, compressed hours, job sharing, and a hybrid model (minimum 60% on-site).
• Learning and development: Access to training, technical accreditations, and funded qualifications (subject to approval).
• Inclusion and recognition: A culture that champions diversity, enhanced parental leave schemes, annual bonuses, and recognition awards.

Please note: This role requires SC clearance. To meet national security vetting requirements, you must typically have been resident in the UK for at least five years.

Ready to lead and innovate? Click “Apply” to access the full job description and salary details.