Job Reference: UOS041350

Closing Date: 18th July 2024

The University of Sheffield delivers life-enhancing research, innovation and education – come and join one of the teams that makes that possible. In IT Services, we’re dedicated to providing excellent IT systems, services and infrastructure to meet the needs of our students and colleagues. Our world is dynamic and so are we. We work closely with everyone who uses IT at the University, to make sure it works for them, so they can focus on improving themselves and the world around us. So if you want to support the next generations of students, leaders and researchers, we want you on our team.

Do you thrive in fast-paced environments and have a passion for building successful teams? Are you an IT professional with outstanding leadership skills and a determination to instil continuous improvement into service teams? If so, we want to hear from you!

We are seeking a multifaceted and experienced IT Support Manager (ITAS) to lead and develop our IT support team. This is an exciting opportunity for a passionate leader to take charge of a team with phenomenal potential and build a culture of excellence within IT Services.

You will:

• Lead and be responsible for the IT Asset Support team (ITAS), ensuring flawless delivery of support services to staff and students.
• Develop and implement innovative approaches to improve the efficiency and effectiveness of IT support operations.
• Collaborate with diverse teams across the University to identify and address IT support requirements, ensuring effective implementation of solutions.
• Proactively identify and address IT support issues, providing timely resolutions to ensure minimal disruption.
• Lead the recruitment, training, and development of IT support staff, fostering a culture of excellence and continuous improvement.
• Stay informed about the latest trends and advancements in information technology, using this knowledge to offer outstanding support.

Don’t miss out on this incredible opportunity to join a prestigious institution and make a lasting impact in IT Services.. Apply now and let your skills and expertise shine with the University of Sheffield!

What We Offer

•  41 days annual leave (including closure days and Bank Holidays), with the possibility to purchase up to ten additional days.
• Up to 5 days of paid time off to cover emergency caring responsibilities.
• A commitment to work life balance including, flexible working opportunities and some hybrid working where possible.
• A highly competitive pension scheme.
• Discounts at participating shops and cinemas, and a cycle to work scheme.
• A commitment to your development, with programmes, learning modules and mentoring schemes.
• An inclusive and diverse workplace.
• A commitment to your wellbeing, with confidential emotional support, support for those going through the menopause, experiencing fertility treatment and having a baby, paid leave for IVF treatment and more.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

To find out what makes the University of Sheffield a remarkable place to work, watch this short film: www.youtube.com/watch?v=7LblLk18zmo, and follow @sheffielduni and @ShefUniJobs on Twitter for more information.