Website Home Office
Job summary
You’ll work in a fast-paced Digital Channels team to create and manage clear, accurate and user-led content for the Home Office intranet and other internal channels.
We design and publish content to help staff find policy and guidance they need to do their jobs, helping the Home Office to keep the UK safe and secure. We also train and support channel owners to ensure their content meets writing and accessibility standards.
You will work flexibly on business-as-usual tasks and projects.
You’ll know how to:
- Make complex language and processes simple to understand.
- Make the case for designing content based on user needs.
- Explain your decisions clearly.
You’ll work closely, and build relationships, with our internal communications teams, content designers working on GOV.UK and online services, Home Office Digital technical teams, operational staff and policy officials.
You can learn more about design and research in the Home Office on our Digital and Data blog:
- Designing content for people with limited English
- Words matter: shaping our Home Office content style guide
- Inclusive language by design
- And by looking at our design system
Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert.
Job description
Your main day-to-day responsibilities will include:
- Planning and leading user research activities to ethical standards to understand user needs and behaviours and align with project goals.
- Sorting, categorizing, and transforming raw research data into valuable information for complex projects.
- Effectively communicating user research findings to your team and the wider organisation to influence decision-making.
- Effectively communicating and advocating UCD principles and ways of working with stakeholders.
- Supporting the development of accessible services by ensuring that participants with access needs are included in all research.
- Mentoring and coaching user researchers in method selection, research execution, ethical research, data analysis and synthesis.
Person specification
Essential criteria
As a Senior User Researcher, you will have experience of establishing and leading an effective user centred design culture in a team and supporting them to embed user centred design practices into their agile workflow. During the selection process, you’ll be assessed on your experience of this and the following technical skills:
- Managing People and Leading: establishing an effective user centred design culture in a team, and supporting them to embed user centred design practices into their agile workflow.
- User Research: understanding and applying a range of user research methods correctly for different life cycle phases, and advising others on these methods at a senior level
- Analysis and Synthesis: communicating insights from research in a clear and impactful way that drives change in the design of services and informs policy and proposition
- Communicate, persuade and advocate: convincing senior stakeholders about the benefits of adopting a user-centred approach, based on evidence
- Research Ethics: establishing and applying ethical research standards and practices to ensure the safeguarding and wellbeing of participants and researchers
- Accessibility and inclusion: researching diverse audiences to help teams deliver accessible and inclusive digital services
To apply for this job please visit www.civilservicejobs.service.gov.uk.