The association for the people and businesses of Sheffield's digital industries.

talent 23, a year of talent and skills

a year of talent and skills

Digital Communications Manager

  • Full Time
  • Anywhere
  • £35,000 GBP / Year

Website goodthingsfdn Good Things Foundation

An opportunity to be part of a dynamic social change charity

Location: Combination of Home and Office working, UK. Our office is in Sheffield. Good Things Foundation operates a hybrid working model. However, you must be comfortable working in our Sheffield office at least twice per month. Travel to Sheffield to fulfil your role duties is considered normal commuting and the costs will not be reimbursed or the time given back.

Salary: £35,000 | Please note, we are prepared to have discussions for a candidate demonstrating exceptional skills and experience

Hours: Full time working 37.5 hours per week, permanent. Scope for flexible working (e.g. condensed hours, 9 day fortnight).

Contract: Permanent

Closing date: 9am on Monday 11 November

Please see the Job Description for full details

How to apply

Please return your CV and covering letter outlining your suitability for the position to recruitment@goodthingsfoundation.org by the closing date and time of 9am on Monday 11 November. Applications which do not include both a CV and covering letter will not be considered.

We would be grateful if you would also complete our Equality and Diversity form to help us monitor our commitment to equity, diversity and inclusion.

Information can be made available in other formats (for example, large print), so please contact us if you need to discuss what alternative format would be accessible for you.

Overview

Good Things Foundation is the UK’s leading digital inclusion charity, committed to a world where everyone can benefit through digital. We are mission-led and all our work helps us to deliver our ambitious goal to support 1 million people by 2025.

As we develop our new strategy alongside our high profile national partners, we aim to help even more people benefit from digital, becoming healthier, happier and better off. It is vital we harness digital comms tools creatively and effectively so we can achieve our goals.

We are seeking a passionate and experienced Digital Communications Manager to join our incredible Communications, Campaigns and Advocacy team. This couldn’t be a better time to join Good Things – we’ve had the most exciting year raising our profile with multiple campaigns, new branding and websites and developing new partnerships.

Are you passionate about using digital communications for social impact? Can you help us get our messages across; engage and grow our network of members and supporters; and increase uptake of our resources and services? Can you be a product owner for our websites so they deliver our strategy, reflect our brand, values, and commitment to equity, diversity and inclusion?

Working closely with internal teams and external partners, you will have the opportunity to lead and own key areas like our digital channels; to devise campaigns for social impact; to contribute to strategy; and work with leading communications professionals in our partner organisations.

We welcome applications from candidates whose professional and personal experience will bring new perspectives, understanding and capacity to the organisation; and who are ready to rise to the opportunities of this role.

Key Responsibilities

Website, digital communications and campaigns

  • Lead responsibility as product owner for our websites
  • Responsible for delivering strategic communications to raise awareness of digital inclusion, our products and services, and our advocacy activity through effective digital marketing and social media campaigns
  • Lead on social media strategy; planning, delegating and/or doing content creation; coordinating weekly social schedule; reviewing, approving and responsible for final scheduling of social media content across several channels
  • Understand, evaluate and circulate social media and website analytics, using this to inform audience-centred content and campaigns. Provide in-house expertise on measuring success of communications activities to meet our targets and improve our performance.
  • Build excellent relationships with strategic partners and members of our digital inclusion network, so they feel involved and support our campaigns.
  • Champion our brand strategy, website and social media accessibility, and use of analytics and data within the team and across the wider organisation.
  • Keep abreast of new trends in the digital landscape, and in web and social technology and digital fundraising, proposing opportunities to increase our impact.

Wider communications support

As a manager in the Communications team, you will be flexible and ready to support delivery of other communications activities as needed, such as:

  • Shaping the design and delivery of our communications strategy and plans, proactively managing risks and identifying opportunities;
  • Managing digital and design contractors, ensuring value for money and quality;
  • Designing engaging materials for different audiences (e.g. reports, slide decks, social media content – video and graphic based, and infographics);
  • Writing blogs, managing social media accounts, responding to press enquiries, organising events (especially online events); contributing to our storytelling and wider advocacy work;
  • Owning stakeholder relationships allocated to you, and representing Good Things externally.

Staff management

  • Empower and develop any staff who report to you by meeting regularly and setting clear objectives; coaching, delegating and giving appropriate feedback; and enabling them to use opportunities for training so they feel valued and maximise their contribution to our strategy.

Corporate responsibility

  • Ensure that your work is always in the best interests of Good Things Foundation, our network, and supports our strategy to fix the digital divide.
  • Use our corporate systems and processes to support efficient and effective cross-team working (e.g. Salesforce, G Suite, Monday.com, Slack), and ensure compliance with GDPR, Safeguarding and other policies.

Skills and Experience

  • At least three years’ experience in a digital marketing and communications role (this can be from working in any sector – public, charity or commercial)
  • At least one year’s experience as a website product owner
  • Devising, delivering and revising multi-channel digital marketing and campaigns to achieve set goals
  • Coordinating delivery of communications outputs across multiple channels, using scheduling tools like Sprout
  • Design and creation of rich content for digital channels and a variety of audiences
  • Using Google Analytics 4 and HotJar to inform decisions, evaluate effectiveness and improve
  • Coaching, managing and supporting staff to develop
  • Project management and budget management

To apply for this job email your details to recruitment@goodthingsfoundation.org.