Job summary

The Home Office Digital profession enables the Home Office to keep the UK safe and secure. We do this by designing, building, and running the services that help people apply for visas or passports, support policing and counter-terrorism operations, and protect the UK’s borders.

Team members have specialised knowledge and a calling to build on it. We want the best people to come to the Home Office and work in the diverse roles and communities they’re passionate about. This is how we produce exceptional outcomes.

These Senior Business Analyst roles sit in End User Compute and Collaboration, who are responsible for all Home Office end user services, including the provision and support of devices, development and support of applications and business critical services. For example, laptops, mobile phones, video conferencing, contact centre platforms and M365 applications such as MS Teams, SharePoint, OneDrive.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert.

Job description
As a Senior Business Analyst, you’ll lead small to medium projects and contribute to larger programmes by owning key requirements.

You’ll align outcomes with service vision and business strategy, supporting product iteration and optimisation.

You’ll build strong stakeholder relationships, challenge constructively, and act as a critical voice to ensure fit-for-purpose solutions.

Working independently or collaboratively, you’ll demonstrate a solid understanding of your domain.

You’ll also help shape future business models and contribute to business architecture strategy.

As an active member of the Business Analysis community, you’ll share best practices and mentor others to support professional growth and capability development.

Person specification

Main Responsibilities

• Investigating operational and business needs and problems and assisting in the recommendation of service improvement and business solutions.
• Understanding and defining the problem to be solved and ensuring strategic decision-making supports business outcomes as well as user needs.
• Eliciting, analysing and validating business requirements and user needs, as well as business strategy problems, in the most appropriate and effective manner and format.
• Collaborating with other professions within scope of the delivery to embed the Business Analysis role and value in the context of a project and multidisciplinary team.
• Planning and leading large areas of Business Analysis delivery, owning the challenge and driving through to conclusions.
• Creating acceptance criteria (often utilising the concept of Behavioural Driven Development) to allow your new service to be properly tested.
• Modelling processes/procedures using established techniques with understanding of their purpose and importance.
• Production of periodic performance measures to inform stakeholders and drive discussion around the required service.

Essential Skills

• Promoting and building strong relationships with a broad range of people (technical and non-technical), and applying proven communication, and analytical skills to ensure the team’s plans and objectives are achieved.
• Constructively challenging, negotiating and persuading different stakeholders in order to achieve a consensus in opinion.
• Promoting working as a team, contributing ideas and opinions in a flat non-hierarchical structure and advocating to external people on the team’s behalf.
• Being adaptable in shifting and uncertain environments.
• Communicating in a variety of methods, applying the appropriate methods to each scenario/audience.