We’re looking for a creative, organised and sector-savvy Content & Community Manager to join our Marketing Team. This role is split across two core responsibilities:

• Content Creation for Airship and Toggle – telling our story, celebrating our customers, and demonstrating the value our products deliver.

• Community Building – recruiting, onboarding, and championing our network of Professionals (small agencies, freelancers and consultants who support hospitality operators in using our platforms day-to-day).

This role is perfect for someone who lives and breathes hospitality culture, loves to create high-quality content, and is energised by building relationships.

Key Responsibilities

Content

• Plan and deliver a content calendar across LinkedIn, website, email and case studies.
• Create engaging, consistent, on-brand content that showcases real customer stories and product value.
• Work closely with Sales, Customer Success and Partners to spot stories and amplify wins.
• Produce email newsletters and campaign messaging across Airship and Toggle.
• Support creation of event materials, presentations, one-pagers, and social campaigns.
• Maintain tone-of-voice and brand consistency across platforms.

Community (Professionals Network)

• Identify, approach and onboard suitable Professionals: small agencies, consultants, and freelance marketers who support hospitality operators.
• Create structured playbooks, guides and support materials to help Professionals get the most from Airship and Toggle.
• Activate the community with updates, workshops, showcases, meetups and content spotlights.
• Be the central connector between Professionals and the wider Airship/Toggle teams.
• Track and report on community engagement and contribution to revenue/activation.

What Success Looks Like

• A steady drumbeat of high-quality, engaging content that our audience sees, shares and talks about.
• A growing, active community of Professionals who confidently support operators and advocate for our platforms.
• Increased customer activation, product adoption and campaign success stories.
• Improved awareness and reputation of Airship and Toggle in the sector.

Skills & Experience

Essential

• Strong writing and storytelling ability – you can turn product and customer outcomes into compelling content.
• Comfortable running social, email and website content campaigns.
• Confident speaking to agencies, operators and partners.
• Organised, proactive and good at moving multiple things forward.
• Passion for hospitality – you get the culture, the pace, and the people.

Desirable

• Experience in SaaS, hospitality tech, digital marketing, CRM or gifting platforms.
• Familiarity with Canva
• Experience building or engaging with communities or partner networks.
• Fantastic communication skills

What We Offer

• £29,000
• Office Based – 3 days a week minimum in Sheffield.
• A role with real autonomy and visible impact.
• A supportive team that cares about the industry.
• Opportunities to grow your role and shape the community as it develops.

How to apply

To apply, please email megan.swan@airship.co.uk